Customer Relationship Management is part of Strategix OneOffice, a single software application combining CRM, Enterprise Resource Planning (ERP), Supply Chain Event Management (SCEM) and Supply Chain Management (SCM).

OneOffice CRM cares for one of your main assets, your customers. It operates across multiple companies and countries and is intended for mid size and large businesses. It is designed to offer high availability, reliability and performance.

As well as maintaining consistent contact records across the entire OneOffice application, it deals with complex corporate structures including groups and multi-tiered subsidiaries. In addition, it supports sophisticated marketing programmes, the subsequent management of sales opportunities and supports service management.

• Contact management
• Marketing resource management
• Campaign management
• Direct mail/e-mail
• Telesales and telemarketing
• Partner marketing
• Opportunity management
• Service call management

Easy to learn
Getting new users productive quickly is a key step to achieving a fast ROI from CRM systems. OneOffice benefits from refined user ergonomics and presents users with an intuitive approach to doing their day-to-day work. Each component in OneOffice is designed to the same standards both simplifying initial user training and ensuring that new features can be introduced with the absolute minimum of additional training.