Electrical Products

Electrical Products wholesale and distribution has always been a keenly contested area, and ever more so in today's business environment. With margins under increasing pressure, customer service is key as is the need to optimise stock and remain competitive.

Challenges

• Manage margins - with margins under increasing pressure, effectively managing rebates and claimbacks is a major challenge within the industry.
• Improve customer service - to build loyalty and maintain sales, customer service needs to be a differentiator, particularly managing trade and volume discounted pricing agreements and after-sales service.
• Stock optimisation - with inventory costs under the microscope, stock optimisation is essential to achieve the right mix from extensive and growing product ranges, taking into account seasonally adjusted sales forecasting.

Industry-specific functionality

• Margin management - consolidated purchasing using Sales Forecasting, Purchase History, Purchase Requirements Planning and Order Book Analysis.
• Batch traceability - including serial number tracking.
• Stock optimisation - stock system optimised for high throughput plus multi-warehouse shared stock handling.
• Sophisticated online trading platform.
• Purchase requirements forecasting - ensuring the customer gets what they need when they need it through suggested purchase order production.
• Comprehensive rebate management - including supplier and customer rebates and claimbacks.
• Customer specific pricing agreements - regardless of whether the order is placed by phone, over the web, via EDI etc.
• Sophisticated, yet simple to use processing facilities - manages alternatives, kits and BOMs, accessories, back-to-back and direct shipments; has a comprehensive range of customer pricing mechanisms.
• Powerful management information options - including online KPIs and exception reporting.