 Returns Management Overview
Effective management of returned goods provides high levels of customer service and retained margin. The Returns Management capability in OneOffice is a highly configurable system for managing the processing of returned goods
It is designed for a wide variety of commercial environments including:
- Wholesalers
- Distributors
- Manufacturers
- Service organisations
- Online retailers
Defining the Returns Process
OneOffice uses a process flowchart to record the sequence of actions for each type of return. Each flowchart defines:
- The set of actions to be carried out
- The decisions to be made
- Who should carry them out and in what order
- When to carry them out and in what order
- The system activities entailed
As well as promoting greater operational efficiency, Returns Management enables your business to monitor the progress of returns, both in individual cases and in general.
Online Tracking of Returns
Returns Management is often deployed in conjunction with the OneOffice Customer Portal and WebShop. This simple step enables customers to track the status of returns in real-time via your website which in turn enhances customer service and reduces telephone traffic.
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