Field Service & Project Management Overview

OneOffice has a comprehensive set of features for service based operations spanning the management of contracts or projects in the back-office and service call handling in the front-office. In common with the rest of OneOffice, information managed in one part of your business can be freely shared with other parts of the organisation ensuring that everyone has the information they require to offer a high level of customer service and to manage service delivery within the scope of service contracts and Service Level Agreements (SLAs).

The Service Management capability in OneOffice spans all customer service operations including:

Logging and control of service requests from customers, both via your contact centre and on-line
Management of field engineers
Handling of associated logistics
Control of contracts and Service Level Agreements

These features combine to enable the provision of a full range of service based product offerings, either as a stand-alone business or as part of a broader integrated product set.

In addition OneOffice provides advanced facilities for the pro-active management of projects. This includes weekly or period-based timesheet postings, configurable three-dimensional project control and specialised invoicing features.

The range of modules that support field service and project management processes include:

Service Call Management
Service Contract Maintenance
Diary Management
Time Recording
Planned Maintenance
Logistics
Contract Invoicing
Contract Costing
Time Recording
Employee Expenses