 Business Activity Monitoring
Most businesses would like to improve operational efficiency and customer service without increasing overheads. This leads to a number of challenges including how to:
- Implement effective and pragmatic change programmes for fast ROI
- Identify and measure improvements in operational effectiveness
- Reduce operating costs through targeted process development
- Improve service levels through accurate activity monitoring, escalation and reporting
- Avoid costly and time consuming false starts
- Define and enforce 'best practice'
Today's competitive marketplace demands operational productivity, administrative efficiency, business agility, shorter turnaround times and increased shareholder value.
Business Process Streamlining (BPS) is key in transforming processes to achieve these results. As the modern enterprise seeks to focus ever more narrowly on its core activities, BPS increasingly is being considered as a business strategy that provides access to 'best in class' processes and cost predictability. This growing trend for enterprises to review their internal operations to more fully understand and leverage their core competencies is the primary driver behind the increasing adoption of Business Process Streamlining principles.
Within the OneOffice environment, an advanced Supply Chain Event Management (SCEM) capability provides a framework to meet these challenges.
With proactive and immediate context sensitive notification of business critical events, coupled with the ability to seamlessly manage the resulting process through the business, OneOffice enables the businesses to control, monitor and enhance its performance and activities.
Introducing Events
Events form a key part of the overall solution. Events are agents, working inside the OneOffice application and out into your supply chain to monitor key processes and activities within your organisation.
Everyday inside your business thousands of activities are taking place and each one represents an opportunity to improve efficiency and deliver better service to customers; the challenge is knowing where and when to look. This is the role of Events.
An Event is triggered when an event occurs within a business that needs to be brought to the attention of an individual or a group. Sophisticated workflow facilities ensure that you have complete control over the management of that event to deliver a satisfactory conclusion, including automatic escalations into the business where required.
There are a wide range of events and activities monitored by Events. These seek to address a range of business issues and deliver a number of key benefits, including:
- Enhanced customer service
- Improved credit management
- Sales efficiency gains
- Focused margin control
- Sales productivity improvements
- Optimised RMA processing
- Purchasing efficiency gains
- Warehouse and stock efficiencies
|
