|
For nearly 20 years Express Group has been providing its customers
with practical solutions to printer problems. Their combined sales,
repair and service approach, and unrivalled understanding of the
marketplace has earned Express an enviable reputation for product
availability and customer service.
While exploring the ERP market for a robust, scalable and
cost-effective solution for its pan-European IT Spares Distribution
businesses, Express Group carried out a thorough investigation of
the key players and found that OneOffice from Strategix stood-out
above the rest. Joanna Young, Managing Director of the Express Group
said, "We knew from the very start of our evaluation process that we
were searching for a partner and not just sourcing a product. From
the very first phone call, the Strategix team has been a pleasure to
deal with; and we are definitely not easy to please!"
The Express Group now has well-established companies distributing IT
spares across Central Europe from the UK, France and Belgium and new
subsidiaries in Greece, Croatia, Bulgaria and Turkey. The UK Company
made its name as a printer repair company and has been repairing
printers for the last 18 years, a business it combines with printer
and IT spare parts distribution, authorised by leading manufacturers
including HP Compaq, Lexmark, Brother, Epson, OKI and Kyocera. In
the UK Express is "your printer partner" offering new and
reconditioned printers, printer parts, consumables, maintenance and
training. Field service technicians provide repair services, printer
swaps and planned maintenance to blue-chip corporate and banking
organisations.
Express needed to replace multiple business systems in Central
Europe while under-taking a programme of rapid expansion into
Eastern Europe as an Authorised Replacement Parts Partner for HP.
The UK Company was using a system developed in-house over 10 years,
which while ideally suited to the local operations was unable to
offer a pan-European shared-stock model for its IT spares
distribution business without significant further investment and
bespoking. Where other ERP systems fell short, OneOffice offered a
great pan-European distribution solution as standard core
functionality, while also offering full integration for the UK
field-service operations and workshop-based repairs. Jo feels
confident that OneOffice fits their needs now and for the future.
"We wanted to enhance our business performance by pulling together
our geographies through a common trading and financial platform and
taking advantage of e-commerce and collaboration tools. OneOffice
provides us with a value-add out of the box solution plus the tools
to personalise it to ensure a great fit. For Express, doing business
with our partners, whether they are customers or suppliers, is all
about trust. We trust Strategix; it's as simple as that."
about express group
Express Group started out as a partnership in 1988 repairing printer
Group. In 1993 the partnership was transformed into a Private
Limited Company and in 1996 Express opened an office in Orleans,
France. Soon after this offices opened in Brussels, Belgium and in
Stirling, Scotland. Further expansion came with the acquisition of
Laser Printer Services in 2002, which allowed Express to target an
established end-user market. Headquartered in Ripon, North Yorkshire
and with more than 150 employees, Express continues to grow, most
recently developing a presence in Croatia, Bulgaria, Greece and
Turkey.
about strategix
Strategix is a leading European software house, dedicated to the development
and rapid deployment of supply chain software.
We focus on the wholesale and retail distribution, logistics and service sectors
where our software maximizes supply chain efficiency and accelerates customer service.
Our systems are designed for reliability, availability and performance. Our customers
enjoy a rapid return on their investment and genuine competitive advantage.
Focused on key growth sectors which range from high technology to household and
building products, Strategix numbers businesses such as
Fired Earth, Fuller Smith & Turner, Jewson, London Underground, MacLean Electrical, Midwich,
Routeco, Virgin Mobile and Wolseley among its customers.
Oct 2007
Click through to press contacts and further information
|
 |
